How is my order shipped by Lillemoon?
All our packages are sent with PostNL.

Do I have to pay shipping costs?
When you place an order above €75,-, you do not pay shipping costs. Are you placing an order with a total amount under €75,-? Shipping costs of €4.95 will then be charged for the Netherlands and Belgium.

When can I expect my order?
Did you place your order before 4:00 PM on a working day? It will then be delivered the next day (with the exception of Sundays and public holidays).

As soon as the carrier has scheduled delivery, you will receive a confirmation by email with the track and trace code with which you can track your package. If you are not at home at the time of delivery, the delivery person will try to deliver the package to your neighbors. If this is not possible, the package will be returned to our logistics center or, if possible, delivered to a pick-up location near you.

*NB! During the sale period or other promotions, the delivery of your package may take longer than you may be used to from us. As soon as delivery has been scheduled by the carrier, you will receive the track and trace information by email. Keep a close eye on this for up-to-date information about your package.

I have not received Track & Trace. What should I do now?
It is possible that the Track & Trace has ended up in your spam box or that there is an error in your e-mail address. Feel free to send us an email at info@lillemoon.nl so that we can help you further.

My package was not delivered. What should I do now?
Unfortunately, it may happen that your package has been delayed by the carrier. We would therefore like to advise you to first check the track and trace information carefully.

If the information on the track and trace page is incorrect, please contact us as soon as possible via info@lillemoon.nl . We will then look into this for you and, if necessary, start an investigation into your package.

If I am not satisfied with my order, can I return it?
Of course, if a product does not meet your expectations, you can return your order within 14 days. It is important that you send us an email to info@lillemoon.nl . We will then send you a return label and return instructions. The costs for returns are €6.25. You will receive the purchase amount of the returned items back via the chosen payment method. 

RETURN CONDITIONS

• The product is unworn/unused.
• Items from the SALE may not be returned, but we do offer a voucher for this.
• Provide the product with the original packaging and pack it with care. If the original packaging is damaged or missing, we cannot accept the return. This also applies to items that are sealed.
• Request your return label by emailing us to info@lillemoon.nl .
• If the final total amount (after settlement of returns) of the items you want to keep is less than the minimum shipping amount of €100, shipping costs will be recalculated*.
• Your return must reach us within 14 days.
• After processing your return, you will receive the amount back within 14 days.
• PS! Personalized items are made/ordered especially for you and therefore cannot be returned. We also do not accept returns for inflatable items due to safety considerations.
• FREE GIFT? Have you received a free gift with a minimum spend of x amount and will you fall below this amount after returning? You must then return the free item or the purchase amount will be deducted from the amount to be refunded.

Return address
Lillemoon
Kernreactorstraat 24A
3903LG Veenendaal
Nederland