When you shop at Lillemoon, we want to offer you the best possible online shopping experience and we handle your data with care. In this privacy statement you can read everything about how we handle personal data.

The website www.lillemoon.nl (hereinafter the “Website”) is offered by Lillemoon (hereinafter: “Lillemoon” and “We”), located at Kernreactorstraat 24A, 3903LG Veenendaal, the Netherlands.

Do not hesitate to contact us by sending an email to info@lillemoon.nl if you have any privacy-related questions, we promise you a quick answer.

1. Why this Privacy Statement?
Lillemoon attaches great importance to the protection of your privacy and personal data. The personal data is therefore treated and secured with great care. We only use and process your personal data in accordance with the relevant legal regulations, including the General Data Processing Regulation.

With this Privacy Statement we would like to point out to you as a visitor and customer (hereinafter: “User”) of the Website, any processing operations and your rights. By using our Website you implicitly consent to possible processing operations.

It is possible that our privacy policy may be subject to adjustments and changes in the future. Lillemoon reserves the right to change this Privacy Statement at any time. Any substantial change will be clearly communicated to the User. We recommend that the User consult this document regularly.

2. Who processes the Personal Data?
Lillemoon is the controller and determines alone or in collaboration with others which personal data is collected, as well as the purposes and means of processing this personal data.

Lillemoon is free to rely on data processors. A processor is a natural or legal person who processes personal data at the request of or on behalf of the controller. The processor is obliged to ensure the security and confidentiality of the data. The processor always acts according to our instructions.

We rely on the following categories of processors to offer you our services: web development agency, marketing agency, hosting companies, CRM, ERP, external payment service providers, suppliers, government agencies, subcontractors, employees and commercial agents.

Our Website also includes so-called “share buttons” to share our products on social networks. We would like to refer to the privacy statements of Facebook , Instagram , Pinterest , Tiktok and YouTube to see what they do with your data. We have no influence on this and these statements may be subject to regular changes.

3. On what legal basis are my personal data processed?
In accordance with privacy legislation, we process your personal data on the basis of the following legal grounds:

• Based on the execution of the agreement as agreed with the User, or the exercise of pre-contractual steps taken upon request;
• On the basis of compliance with legal or regulatory provisions, relating to the management of the contractual relationship, in particular invoicing;
• Based on our legitimate interest in sending information and newsletters; 
• Based on your explicit consent to send promotional offers.

4. Which personal data are processed?
Lillemoon undertakes to collect and process only those personal data that are necessary for the purposes for which they are processed:

• Personal identification data (surname, first name, address, login details);
• Contact details (telephone number, fax number and e-mail address);
• Financial identification data (bank details);
• Electronic identification data (IP address, location, cookies);
• Personal data (gender, age, date and place of birth, nationality).
• The browser type you use;
• The operating program you are using.

This data is collected when you register on the Website and/or place an order online. Other personal data may be collected at a later time, for example in the context of our after-sales. The amount of data collected depends on your use of the Website and the functionalities of the Website.

In addition, we use cookies to recognize the User and provide a personalized user experience, to remember their technical choices (for example a language or a "shopping cart") and to detect and correct any errors on the Website. For more information about how we use cookies, please see ourCookie Policy .

5. Purpose of processing
Lillemoon collects your personal data to offer every User of the Website a safe, optimal and personal user experience. The collection of personal data is further expanded as the User makes more intensive use of the Website and our online services. Lillemoon reserves the right to suspend or cancel certain operations if data is missing, incorrect or incomplete.

Data processing is essential for the operation of the Website and the associated services. The processing takes place exclusively for the following specific purposes:

• Customer management: customer administration, order management, deliveries, invoicing, checking creditworthiness, support, complaint monitoring, sending newsletters and service messages;
• Protection against fraud and violations; and
• Dispute management;
• Personalized marketing, advertising and newsletter if you have expressly agreed to this. In that case, you are free to withdraw your consent at any time.

As a User, you provide Lillemoon with your personal data when creating an account or placing an order and you can thus exercise a certain degree of control. These personal data are primarily only processed for internal use within Lillemoon. Lillemoon has taken all possible legal and technical precautions to avoid unauthorized access and use. If certain data is incomplete or apparently incorrect, Lillemoon reserves the right to temporarily or permanently postpone certain expected actions.

When you visit the Website, some data is collected for statistical purposes. Such data is necessary to optimize the use of our Website. These data are: IP address, probable place of consultation, time and day of consultation, which pages were visited and through which URL you arrived at our site. When you visit the Website, you agree to this collection of data for statistical purposes as described above.

The personal data we collect will not be kept for longer than is necessary for the above purposes.

6. User Rights
When we process your data, you have the right to make various requests. You have the right to request access to your data, rectification, deletion of your personal data, restriction and objection to processing, data portability and withdrawal of your consent. You can exercise some of these rights yourself if you have an account on our Website. You can submit other requests via info@lillemoon.nl . We will process your request within one month.

6.1 Right of access and rectification
You have the right to obtain information about the purposes of the processing, the categories of personal data processed and the recipients of the personal data.

6.2 Right to deletion of your personal data
You can only invoke the right to erase your data when:

• Your personal data are no longer necessary for the purposes for which they were collected or processed;
• You withdraw your consent and there is no other legal basis for the processing;
• An objection is made to the processing and there are no overriding legitimate grounds for the processing;
• When the personal data has been processed unlawfully;
• Your data must be deleted in accordance with a legal obligation.

6.3 Right to limit the processing of your personal data
You have the right to obtain a restriction of the processing of your personal data:

• During the period we need to check the accuracy of the personal data;
• When the data processing is unlawful and you request a restriction of the processing instead of erasing the personal data;
• When we no longer need your personal data for processing purposes;
• During the period we need to assess the existence of the grounds for erasing personal data.

6.4 Right to data portability
You have the right to receive the personal data provided to us in a structured, commonly used and machine-readable form.

6.5 Right to withdraw my consent
You have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

6.6 Possibility to file a complaint
Of course we are happy to help you if you have a complaint about the processing of your personal data. Under privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority against this processing of personal data. You can contact the Dutch Data Protection Authority for this.

This Privacy Policy was last modified on October 9, 2023.