Once your order has been successfully completed, you will receive an order confirmation via email at the email address you provided. Once your package has left our warehouse, you will receive a second email containing a track and trace code. You can use this code to track your package until it is delivered.

At Lillemoon, we always ensure that an item is back in stock as quickly as possible. As soon as it is sold out, we immediately place a reorder with the supplier (if possible). Unfortunately, it can happen that items are discontinued; these are then taken offline as soon as possible.

Unfortunately, we are unable to modify orders that have already been placed due to automated processes in our warehouse, so please always double-check that you have ordered the correct items. Discount codes also cannot be applied retroactively.

Unfortunately, we do not have a physical store where you can view items. However, you can order your items and come pick them up from us.

Lillemoon offers you the possibility to pay for your order via:

• iDeal
• Klarna
• Mr. Cash/Bancontact
• PayPal
• Visa
• Mastercard
• Lillemoon gift card

Unfortunately, it is possible that your order will be declined by Klarna. Due to privacy reasons, the reason for the refusal is not disclosed by Klarna to Lillemoon. For more information regarding the refusal, it is best to contact Klarna's customer service. To do so, go to www.klarna.com/nl/klantenservice or contact them by phone at 020 808 28 52.

To still receive your order, we recommend placing a new order and choosing a different payment method.

Add the items you would like to order to your shopping cart and then click on ‘shopping cart’ in the top right of your screen. On this page, you can start the checkout process where you can enter the discount code during payment.

Please note! Discount codes cannot be combined, and some brands are excluded from discounts.

If you are unable to redeem your discount code, we recommend that you carefully check the steps below.

1. Did you enter the discount code correctly without any spaces at the end of the code?
2. Is the discount code still valid?
3. Is the discount code valid for the items in your shopping cart?
4. It is not possible to redeem more than one discount code per order. Have you already entered another discount code? If so, unfortunately, the second discount code will not be accepted.

Have you gone through all the steps above and the discount code still does not work? Then please feel free to contact us at info@lillemoon.nl, so that we can take a look with you.

Your Lillemoon gift card has no expiry date.

Yes, it is possible to redeem multiple gift cards in a single order. It is also possible to redeem your gift card(s) in combination with a discount code.

The balance of your gift card must be redeemed in one go. Unfortunately, it is not possible to split this over several transactions.

If you are unable to redeem your gift card, we recommend that you check whether the spelling of the code is completely correct. Please also ensure that no spaces were copied along with the code.

Is the spelling of the code correct, but it still does not work? Please feel free to contact us at info@lillemoon.nl so that we can look into it with you.

Did you place your order on a business day before 4:00 PM?

Then it is normally delivered within 1–2 business days*.

Orders with personalization have a longer processing time. For these, a delivery time of 3–4 business days applies.

As soon as the carrier has scheduled the delivery, you will receive a confirmation by email containing the track & trace code with which you can track your package. If you are not at home at the time of delivery, the courier will attempt to deliver the package to your neighbors. If this is not possible, the package will be returned to our logistics center or – if possible – delivered to a pick-up location in your area.

Please note: during busy periods such as holidays or major promotions, the delivery time may be slightly longer than you are used to from us. As soon as your package has been scheduled by the carrier, you will receive the track & trace information via email. Keep a close eye on this for current updates.

When you place an order over €75.00, you do not pay any shipping costs. Are you placing an order with a total amount under €75.00? Then shipping costs of €4.95 will be charged for the Netherlands and Belgium.

It is possible that the Track & Trace ended up in your spam folder or that there is a typo in your email address. Please feel free to send us an email at klantenservice@lillemoon.nl, so we can help you further.

As soon as Lillemoon has shipped your package, you will receive a confirmation. The track & trace for your order will become visible once it has been scanned by the shipping company. It may therefore sometimes take a while before the shipping details are available.

Yes, that's possible! For a small fee, we can gift wrap your orders. You can select this option in your shopping cart! You can have the gift delivered directly to the recipient's home yourself; just make sure to update the delivery address.

Yes, this is possible! Just make sure to enter the address where the package should be sent in the shipping address field.

Of course, if a product does not meet your expectations, you may return your order within 14 days. Please note that you must meet the requirements for returning a product. You can read these under the heading below.

• The product is unworn/unused.
• SALE items cannot be returned; however, we offer a store credit for these.
• Please pack your return neatly and carefully.
• If the final total amount (after deducting the returned items) of the products you keep falls below the minimum shipping threshold of €75, shipping costs will be charged again*.
• Your return must reach us within 14 days.
• After your return is processed, you will receive your refund within 14 days.
• PLEASE NOTE! Personalized items are made/ordered especially for you and therefore cannot be returned. This also applies to items related to holidays (e.g., items for Christmas, Easter, Eid, King's Day, Valentine's Day, Father's Day, Mother's Day, etc.)
• FREE GIFT? Did you receive a free gift with a minimum spend, and does your order total fall below this amount after returning items? If so, you must return the free item as well, or its purchase value will be deducted from the refunded amount.

The return costs are €8.33 for the Netherlands and €13.53 for Belgium.

Oops, a mistake! With so many orders in a single day, it sometimes happens that an order is packed incorrectly. In that case, please contact our customer service team at klantenservice@lillemoon.nl Please include photos of your order and always mention your order number.

It can always happen that the size, color, or something else is not quite as desired. It is always possible to exchange an item. The easiest way is to register the item you want to exchange as a return. You can read how to do this above. You can then place a new order with the item in the correct color or size.

Oh no! With many orders in a single day, it sometimes happens that we forget to include an item in your order. In that case, please contact our customer service at klantenservice@lillemoon.nl. Please attach photos of your order and always include your order number.

That is unfortunate! Please take photos of the packaging, the contents of your order, and the shipping label. Then contact our customer service team at klantenservice@lillemoon.nl. Always include your order number so that we can help you easily and quickly.